Effective Date: June 17, 2025
Fortified Souls Counseling (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect any information submitted through our website, https://fortifiedsouls.com/, and how we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
1. Information We Collect
When you use our website or contact us through forms, we may collect:
- Your name, phone number, and email address
- Any information you voluntarily provide through our contact forms
- General usage data (e.g., website traffic statistics via cookies or analytics tools)
2. Use of Your Information
We use the information collected only for:
- Responding to inquiries and scheduling appointments
- Providing requested services or resources
- Improving website functionality and user experience
We do not sell, rent, or share your personal or health information with third parties for marketing purposes.
3. HIPAA Compliance
Any personal health information (PHI) you provide is protected under HIPAA. We take the following steps to ensure your information is safeguarded:
- Using HIPAA-compliant platforms like SimplePractice for scheduling, communication, and record-keeping
- Limiting access to PHI only to authorized staff
- Using secure, encrypted methods of communication and data storage
4. Contact Forms & Online Submissions
While we make every effort to protect data submitted through our website, no online transmission is ever 100% secure. For your privacy, you may also reach us directly by phone or through the secure Client Portal.
5. SMS Privacy Policy
Fortified Souls Counseling Terms and Conditions / Privacy Policy
Fortified Souls Counseling respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for customer service, schedule and confirm appointments.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Fortified Souls Counseling at 412-532-8352 or emily@fortifiedsouls.com for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to emily@fortifiedsouls.com or 412-532-8352. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Fortified Souls Counseling will not sell, rent, or share the collected mobile numbers
6. Cookies & Analytics
Our website may use cookies or similar tracking technologies to analyze site traffic and improve functionality. This data is anonymous and not linked to personal or health information. You may adjust your browser settings to disable cookies if preferred.
7. Your Rights
Under HIPAA and other applicable privacy laws, you have the right to:
- Request access to your personal or health information
- Ask us to correct inaccurate information
- Request restrictions on how we use or disclose your information
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us directly using the information below.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Fortified Souls Counseling
https://fortifiedsouls.com/
Email: emily [at] fortifiedsouls.com
Phone: (412) 532-8352